It is our wish that it should be simple and safe to make your purchase with M925.
The minimum age to shop in the webshop is 18 years. If you are under the age of 18, you may shop only with your parents’ consent. You just have to state this and enter their email address in the space provided in “Check out”.
All prices include 25% VAT.
Fixed freight cost 29 SEK, irrespective of the value of your purchase.
Automatic order confirmation
When your order is placed, you will immediately receive confirmation to the email address given in your order. If no confirmation is received, the email address given may be incorrect or the purchase has, for some reason, not gone through. Check your spam box in case no order confirmation is received, otherwise, contact me on email@example.com or phone +46 31-3157979.
Also, please check your email inbox for any questions regarding your order.
We always try to deliver your order as soon as possible. However, the delivery time can vary due to workload, access to materials, etc. The current delivery time is shown in the speech bubble to the top right of the webpage.
Payment – International orders
Foreign customers must pay with credit card: VISA or Master card. All purchases are connected to Pay&Reads (www.pay-read.se) secure payment server, which means that your credit card information only will be received by Pay&Read or cashing bank. The transfer of information is encrypted with SSL-Secure Socket Layer – 128-bit encryption. M925 will not have access to this card information.
Please note that orders within the EU include VAT. Orders from outside the EU are charged without VAT. Any VAT should in such cases be paid in the receiving country.
30-day purchase on approval
According to Swedish law, customers have the right to 2-weeks purchase on approval. With M925 you will get twice as long. Please note that this does not apply to custom-made jewellery such as personally engraved and oxidized pieces.
Should you be dissatisfied with a non-personal piece of jewellery, you can return the unused piece to us within 30 days, together with a filled-in return form. Note that the customer pays the return freight/ postage. Note that the return of payment only applies to the piece of jewellery and not its freight.
Please be sure to provide us with all information neccessary to make the return payment, name of bank, clearing number and number of account.
It is possible to exchange the jewellery ordered within 30 days, providing it has not been used and that it is not custom made (engraved etc.). Send your piece of jewellery to us and enclose the filled-in return form. The new piece of jewellery will be sent to you as soon as possible (1-2 weeks). The customer pays return postage and postage for the new piece.
For any complaint use this return form. Please send it to us together with the piece of jewellery in question. Please state order number together with a detailed description of the problem. We will answer your complaint as soon as we receive it. The complaint must be made within six months of the date of purchase. Normal wear-and-tear is not accepted as a valid complaint. You will also not get a refund if you are allergic to silver. Use the same envelope if possible, we don´t pay you back for eventual envelope costs.
Adjusting ring sizes afterwards.
Make sure you order the right size of your ring. If the size needs to be adjusted afterwards, we have to charge you 350 SEK. (Open rings have adjustable ring sizes.)
Repair after six months.
After six months, we consider breakage as normal wear and tear, as long as it is not a manufacturing fault. The cost of repair if purchased more than 6 months previously is SEK 175.00 incl. return freight providing it was purchased from M925. The postage to us is paid by the sender. Credit our account bankgiro 5958-8772 with the above amount.
Use the contact sheet and send this together with the piece of jewelry. Please use the M925 box or another hard box so that no further damage is caused to the jewellery during transportation. We will repair and return the jewellery to you within about a week. Please note that we do not repair other jewellery than our own.
Jewelry box and gift-wrapping are included
All pieces of M925 jewellery come in a wrapped jewelry box included in the price.
If you have any questions, please contact us at firstname.lastname@example.org alt. Phone +46-313157979. Address: M925 Design, Plantagegatan 13, S-41305 Göteborg.
We welcome your order!